TotalCare IT Solutions Offers 360 View of Client Relationships in an Increasingly Flat World
Released on = November 7, 2006, 2:12 pm
Press Release Author = TotalCare
Industry = Computers
Press Release Summary = Triangle's leading technology solutions provider adds CRM platform, 360° Care via Visitar, to SMB service portfolio
Press Release Body = Raleigh, NC - November7, 2006 - TotalCare IT Solutions, the Triangle's leading provider of IT solutions to small and medium sized businesses, today announces the addition of a customer relationship management platform to their existing service portfolio for small and medium sized businesses. TotalCare's CRM platform will be offered through a unique a unique relationship with Morrisville-based Visitar.
TotalCare, a service division of Alphanumeric Systems, Inc., serves as an outsourced IT department for Triangle SMBs, helping them better manage and leverage technology as a competitive advantage. "A modern theory in business is that technology has created a level playing field for organizations of all sizes. If SMBs are smart in how they leverage technology to their advantage, they can quickly become a threat to corporate power-houses," says Tim Finnegan, Program Director.
"We believe that the 360° Care via Visitar solution is one of those technologies that gives smaller businesses a significant competitive advantage. Area companies that implement this solution into their business can enhance sales interactions, increase collaboration, uncover new opportunities and deliver better customer care at a cost they can afford. We are pleased to deliver this world-class functionality to local small and mid-sized businesses," added Finnegan.
One of the essential elements in retaining healthy customer relationships is great communication and in today's business world, there are literally dozens of customer touch-points: email, chat rooms, instant messaging and VoIP to name a few. These multiple touch-points are a challenge for smaller businesses to track and manage.
360° Care via Visitar, a platform developed exclusively to meet the unique needs of small and mid-sized businesses, actually allows organizations to track a customer's complete interaction with the company through various touch-points. This rich capability is typically found only in the contact centers of the world's largest enterprises.
360° Care via Visitar breaks barriers previously set by more widely-known customer relationship management tools used to help a company manage sales leads. The tool gives an entire organization a 360-degree view of customers' multiple interactions with the organization. 360° Care via Visitar's value lies in making these functions easy and affordable for any small or mid-sized business, and making them accessible to more users than just the contact center representatives.
For a free demonstration of how Visitar integrates into a company's existing business structure, contact Tim Finnegan at 919-376-4518 or visit www.totalcareitsolutions.com.
# # # About TotalCare IT Solutions: TotalCare IT Solutions, a division of Alphanumeric Systems, Inc., is the leading provider of outsourced IT support services to small and mid sized Triangle based businesses.
The company's proprietary 24x7x365 remote monitoring technology eliminates most computer related issues before they occur, saving clients from downtime and significantly reducing the costs associated with traditional "break/fix" site visits.
TotalCare is the smart, safe and secure solution for growing technology enabled businesses. Over the past 25 years the company has worked with more Triangle based companies than any other local IT company and supports over 10,000 devices for its roster of clients. TotalCare is headquartered in Raleigh, North Carolina and provides IT services to companies from the Triad to the North Carolina coast.
For more information, call 919-376-4518 or visit www.TotalCareITSolutions.com.
About 360° Care viaVisitar 360 Care viaVisitar is the first solution exclusively for the true small and mid-sized business (SMB) that includes a complete customer relationship management (CRM) application with integrated capabilities to establish and manage customer connections via phone, e-mail, and other communication channels. Provided as a hosted service, there is no requirement for any on-premise hardware or software, or specialized phone systems. And because it is delivered as a service, 360° Care viaVisitar is especially suited for businesses without a self-sustaining IT department to manage added software applications and telephony infrastructure, and for those unable or unwilling to invest significant financial resources to acquire the equipment and software traditionally required to implement advanced telephony and customer care capabilities. Most importantly, Visitar's patent-pending configuration approach enables a new customer to be up and running in less than 30 minutes with full telephony integration.
About Visitar Visitar provides innovative customer relationship management (CRM) and sales force automation (SFA) solutions that link rich telephony capabilities with business applications to improve efficiency and enhance customer and employee experience. Delivered as a service, the solutions are affordable for small and mid-sized businesses and do not introduce any IT management burden. Visitar's "viaVisitar" solutions eliminate complexity by supporting any web browser and telephone system and also simplify ongoing system management through a business-friendly, rules-driven configuration capability.
Visitar solutions are delivered to customers via a network of business partners that are the trusted providers of networking, phone or application capabilities to the small and mid-sized businesses market. For more information, including a complete overview of the capabilities, functionality, and benefits of the Visitar solution, visit www.visitar.com.
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